Austrian Ski Hats' Frequently Asked Questions
1.) Are these hats really the original Austrian Ski Team hats?
Yes these are the same hats made and worn by your favorite Austrian Ski Team favorites like World Cup Champions, Benjamin Reich, Stefan Eberharter, Hermann Meir, Rainer Schoenfielder, Nicole Hosp, Renate Goerchel and Machela Dorfmeister. They are produced in Austria using only the finest wools from the world over, especially Italy!
2.) I want to order more than one hat. What are the shipping costs?
See our shipping cost i.e.) 1st hat $5, 2 hats $7, 3 hats $10.
3.) If I see a hat in your catalog or in the PDF catalog that is Out of Stock or not on your web site, how can I order it?
Many of our styles will come back in stock later in the ski season or the following year. If the factory is in-stock we can get it to you. You can insure a purchase/future order by placing a pre-order with a 50% pre-payment, deposit and receive a 5% discount upon delivery ASAP.
4.) If I see a style somewhere that you don't carry, can you get it for me?
Yes, simply get us a picture, style name and/or # color etc. and we can pre-order it for you. By placing a pre-order with a 50% pre-payment, deposit and receive a 5% discount upon delivery ASAP.
5.) Can you produce a custom hat for our ski club, ski team, academy etc.?
Yes, of course, there are minimums that have to be met, but you can chose from an existing style and have Eisbär produce it with or without their logos and modify it with your teams colors, patches, logos and have embroidery done as well. Way cool!!
6.) What does OSV or Skipool mean?
Almost all of the hats that we carry at Austrian Ski Hats are the OSV Skipool style meaning that it has the "S" in the front of the hat, with the "Eisbär" logo meaning used and or made for the Austrian Ski Team.
7.) Do you take returns?
Austrian Ski hats wants to insure your 100% satisfaction. Since we provide you with excellent photos of each style and color we will take any hat back for a full exchange or full refund.
In the event of an exchange you will be liable for shipping costs back to Austrian Ski Hats and for us to send you a hat back. All merchandise refunds not exchanges will be subject to a 20% re-stocking fee.
Austrian Ski Hats
PO Box 433
433 Jennings Peak Road
Waterville Valley, NH 03215
Austrian Ski Hats - Hats and Lids for Snow Sports Enthusiasts